Please find below the most commonly asked questions that UUK receives relating to student life together with their answers
How can I find accommodation?
The Accommodation Office or Student Housing Officers at the university will be able to offer advice and guidance on finding suitable accommodation. Lots of first year students opt for halls of residence as a good way of meeting other students and it’s convenient for day-to-day needs. A number of universities and colleges now manage their accommodation in line with government-approved codes of practice.
Universities often offer summer and short term accommodation to external visitors during the summer holidays or other vacation periods. Contact the Accommodation Office or see their websites for further details.
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What support services are available for students?
Universities, student societies, welfare officers and other organisations all provide a range of support services and advice, both on general issues and on support for those with specialist needs. This might include for example students with disabilities or students with children.
Information on financial support is outlined on the Directgov website. The network of Citizens Advice Bureaux provides free and independent advice. Skill, the National Bureau for Students with Disabilities, also has information on its website.
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How can I make a complaint?
Universities will have an official complaints procedure that should be followed. If the University’s internal procedures for dealing with complaints and appeals have been exhausted and the complaint has not been resolved the student may take their complaint to the Office of the Independent Adjudicator for Higher Education (OIA), which provides an independent scheme for the review of student complaints or appeals.
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We hope you have found these questions and answers useful. Please note that if you do not find the answer to your question within this section or the other FAQs please contact us using our enquiry form.